Terms & Conditions for Wholesale Account Status
Governance Naturally, all possible, ‘real world’ scenarios and conflicts cannot be covered in this document. Therefore, judgment and resolution upon any instance that may come into question, that is not explicitly or entirely covered herein, will default to the decision of Black Tie Grinders and Daniels Industries, LLC. Please note, Black Tie Grinders reserves the right to change it’s terms & conditions at any time.
Wholesale Application
Wholesale applicants must fill out our wholesaler application and submit a valid business license or tax ID number prior to account setup. Applicants may apply online via our website.
Country of Operation
Presently, Black Tie Grinders does not export orders to outside the USA. For this reason we cannot approve wholesale applications from other countries at this time.
Qualification Process
Upon receiving your wholesale application, we will evaluate your business and the information provided. The approval of an applicant for wholesale account status is at the sole discretion of Black Tie Grinders. Black Tie Grinders reserves the right to cancel wholesale account status for any reason.
Acceptable Retail Forums
We permit resale of Black Tie Grinders product from brick & mortar stores and through e-commerce websites which are owned and operated by your business. You agree to not sell Black Tie Grinders product via any third party e-commerce website. e.g. Amazon, Ebay, Etsy, or any other public e-commerce websites that resemble the aforementioned. This includes third party e-commerce websites operating from or for other countries.
Minimum Account Activity
To maintain your wholesale account status with Black Tie Grinders, you must purchase at least $300 per year. Accounts that demonstrate activity below this threshold will enter a suspended state. To reactivate a suspended wholesale account, please contact us.
Placing Orders
Approved accounts can place wholesale orders by email, at admin@blacktiegrinders.com, or by phone, at 740-680-1460, Monday through Friday between the hours of 4 p.m.- 10 p.m., EST. Once received, we will process your order and send you an invoice upon shipment, plus any payment transaction details. All orders will be shipped within 24-72 business hours (1-3 business days), except during the holiday seasons which may induce unexpected delays.
Holidays
Black Tie Grinders will be closed on these holidays: New Years Day, Presidents Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, Thanksgiving Day, Christmas Eve & Christmas Day. You can continue to place your orders with us via email, or telephone message, but they will not be processed until the following business day.
Order Add-Ons
Once an order is processed it may not possible to change or add to it. Please check your order carefully before submitting it to us. Any additions to your order may induce delays or separate shipping charges. If a mistake is recognized after your order has been submitted, please contact us promptly and we will attempt to correct it.
Payment Terms
We accept payments on wholesale orders via PayPal or major credit card.
Sales Tax
If you are operating within the state of Ohio, you will be charged a sales tax unless you have filed proof of your tax exemption with us. Sales tax will be charged on all orders until we have received your seller’s permit.
Payment by Credit Card
If you prefer to pay by credit card we will bill your account upon invoice. With your permission, for subsequent orders, we can keep your card on file. You may also phone in your orders along with your credit card information each time, whereby we do not keep your card on file.
Minimum Order Amounts
The minimum order available to open your wholesale account is $160.00.
Minimum Order Amount to Qualify for Free Shipping •
Free shipping on all orders equal to, or greater than $320.00 • $15.00 shipping on all orders under $320.
All orders will be shipped within 24-72 business hours (1-3 business days), except during holidays which may delay our normal process. Black Tie Grinders generally ships via UPS and USPS within the Continental United States. Each order will ship via “best way,” as determined by us. Special shipping arrangements may be prearranged; please contact us. Additional costs may apply to special shipping arrangements.
Wholesale Price Changes and Confidentiality
All wholesale pricing documents are to remain confidential and are not to be publicly distributed. Price lists generally change on a bi-annual basis (once in the summer and once in the winter).
Returns/Damage Claims
Damage Claims
For any product damaged in shipping you must contact us immediately, within 48 hours of delivery, so that we may begin a proper investigation and pursue a claims process. We will reimburse, or replace any products damaged in shipping if notified within 48 hours of delivery as stated above.
Returns (“Buy Back” Policy)
We are happy to accept returns on unopened, sealed and undamaged products for product exchange (at the price you paid), or for a full refund to the original purchaser within 90 days of purchase for a 5% restocking fee. Original shipping charges will not be reimbursed. Shipping charges back to us will be compensated. We also offer the courtesy to “buy back” any Black Tie Grinder products that may sit on your shelf for over one years time (from the date of delivery). Upon which, an accounting of each item to “buy back” will occur. Further, we will arrange to have said products shipped back to us. Products eligible for “buy back” must be in their original state, undamaged and unopened. Upon return, we will issue back to you the original price paid, per your invoice, per product received, less a 5% courtesy fee based upon the total.
Our Privacy Policy
At Black Tie Grinders, we respect individual privacy. We will not release your name, address, phone number, e-mail address or any other information. We use the personal information we collect to process orders only.